Carport and Metal Garage FAQs

Q. How will I know my new carport/garage order has been placed?

A. You will immediately receive an email response after placing your order, acknowledging your order was received and is being processed. Your invoice will be attached. Also, within 1-2 days, you will receive a second follow up email confirmation with any current updates and your scheduling contact rep's information. Please check your spam or junk folder if this confirmation is not in your inbox.

Q. What is the time frame from order to delivery & installation?

Updated Aug. 18, 2025...Lead times are estimated and start after your site is ready for installation.

"FREE DELIVERY & INSTALLATION ON YOUR LEVEL SITE."

$ 20,000 and above = 6 to 8 Weeks *** After your site is ready and pictures are emailed to scheduling.

$ 10,000 to $ 20,000 = 8 to 10 Weeks. *** After your site is ready and pictures are emailed to scheduling.

$ 5,000 to $ 10,000 = 8 to 10 Weeks. *** After your site is ready and pictures are emailed to scheduling.

$ Up to $ 5,000 = *8+ Weeks. (*see below).

*Orders under 5k must be paired with other orders to fill a truck load coming to your area. Scott Says: "Most orders under 5k are completed within 12 weeks. Some smaller units may take longer. Place your order today!"

(If you would like more information about delivery and installation lead times, please call the Carolina Carports scheduling department at 800-670-4262).

"NOW IS A GREAT TIME TO PLACE YOUR ORDER."

"FREE DELIVERY & INSTALLION ON YOUR LEVEL SITE."

Q. Can I pick up, deliver, and install myself?

A. Yes, Structures are also available for pick up at one of the factory facilities simply by emailing Scott's Carports on our website's contact page. All pick up orders will receive a 15% discount because of no delivery and no installation. The order can be ready in about a week's time for pick up. You will also need a trailer long enough to haul the materials. Please email us your request and a salesperson will contact you to place your order. scott@scottscarports.com

(If you would like more information about delivery and installation lead times, please call the Carolina Carports scheduling department at 800-670-4262).

Q. How do I arrange an installation appointment?

A. Our factory representative will call from this number 800 670 4262 approximately one week before installation to schedule your delivery.

Q. When is the balance of my account due?

A. The balance is due after delivery and is paid directly to the installers by either check, cash, cashier's check, or money order to Carolina Carports, Inc. Credit cards are accepted for your balance, with a 3% processing fee. Please call 800 670-4262 to see if this fee has been waived and for any questions or to pay your balance over the phone. (There is no fee for the initial deposit).

Q. How long does it take to install my new, custom carport?

A. Most carport and some garage installations can be completed in one day. Larger order can take a few days.

Q. Who can I contact with questions about delivery and installation of my new custom carport?

A. All delivery or scheduling inquiries should be directed to your scheduling rep by email or call the toll-free factory number: 800.670.4262. Ask for the representative for your state.

Q. How level and what condition does my installation site need to be?

A. Installation is included on your level site. Your site needs to be as close to level as possible. It does not have to be perfect but must be no more than 1 - 4 Inches from level in any direction measured in order for your structure to be installed. The contractors will also need access to your site with a large dually size pickup truck pulling a 36 ft trailer. They will also need at least 3 ft. of cleared space to walk around the site and for ladder use.